Shipping info

 

 
 

To hand make a pair of shoes individually take between 2 to 4 weeks, depending on many factors. We will confirm the preliminary shipping date by email within 24 hours of placing the order. Made-to-order shoes are shipped directly from our shoe workshop in Italy.

We ship worldwide using DHL and UPS delivery services. Upon receiving your order we will send you a confirmation email with planned shipment date as well as sending you update emails, including your personal tracking code when your shoes have been shipped. 

Regular delivery times/costs

Europe and USA 2-4 days - €10

The rest of the world 4-8 days - €25

Express Delivery times/costs

Europe and USA 1-2 days €30

The rest of the world 1-4 days €50

International buyers please note our products are shipped to you directly from our workshop in Italy. Depending on your destination country, there is a chance that customs or import duties may be payable. As we have no control over such charges, the recipient of the parcel must pay any additional taxes.

 
 

 

Adjustments / Returns

 

 
 

For made-to-order shoes, in case you received a wrong size, we offer at no additional charge, to remake and re-deliver your shoes. Since the shoes are made for each customer individually, unless products are in not as described condition, we don't accept returns. If shoes don't fit please email us.